Privacy Policy

This Privacy Policy explains how AstroLive (“we”, “us”, “our”), operated by MANOJ KUMAR, collects, uses, shares and protects your personal information when you visit our website or use our services (collectively, the “Services”). By using the Services, you agree to the practices described in this Policy.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide and improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, payment confirmation, email address, and phone number.
• Birth details such as date of birth, time of birth and place of birth, where you choose to provide them for personalised astrology reports.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies and platforms that support our Site and Services, including hosting and email providers.
• Our payment processors (such as PhonePe), who collect payment information (e.g. bank account, UPI, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with the products or services you have requested, in order to perform our contract with you.
• Advertising and analytics partners (such as Meta / Facebook and Google) when you visit our Site, open or click on emails we send you, or interact with our Services or advertisements. We, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section below on Third-Party Websites and Links in our Terms & Conditions.

How We Use Your Personal Information

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and on other websites.

Most browsers allow you to control Cookies through their settings preferences. However, if you limit the ability of websites to set Cookies, you may worsen your overall user experience and certain features of the Services may not work as intended.

Refund Policy

As a matter of company policy, we do not provide refunds once a purchase is completed. Refunds may only be considered in case of genuine technical issues, duplicate transactions or non-delivery of services within the stated timeline. For full details please see our Refund Policy and Terms & Conditions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date shown above, and take any other steps required by applicable law.

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